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Human-centred decisions

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14d agoLast active
Restoring the elements of user experience
Jul 3, 2026
Some human-centred practitioners have been consigned to increasingly superficial considerations. Artificial intelligence presents an opportunity for us to bring the focus back to the fundamentals that make our work important and successful.
Artificial intelligenceClaude
Ethical personalisation of public services — Talk at Services Week
Jun 25, 2026
We have developed a set of ethical personalisation principles to guide our early work to deliver personalised public services. I will present about this work as part of Services Week 2026.
EthicsMobile apps
Don’t make me thick
Jun 22, 2026
We say “don’t make me think”, and “less is more”. But a naive application of these principles risks limiting our users when we should be helping them grow.
ArchitectureBerrypicking
Towering Inferno
Jun 12, 2026
I don’t normally write about music any more, but I feel compelled to write about the new Boards of Canada album, Inferno. It has far exceeded my expectations. I can’t remember the last time I was so immediately hooked on an album — 15 or 20 years ago, or longer.
Aphex TwinArtificial intelligence
Grounding AI the webby way — Taxonomy Boot Camp London 2026 takeaways
May 26, 2026
There was a heavy focus on artificial intelligence. But what really struck me was that the semantic approaches that are preparing us for our AI future are well-established web standards that have been around for decades.
AmazonArtificial intelligence
From answer engines to learning engines — Why fast answers are like fast food
May 21, 2026
People crave fast answers. But the purpose of information systems is to help people gain knowledge. So we should seek better questions.
Answer enginesArtificial intelligence
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