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Customer Success

Articles and publications tagged Customer Success across the Atmosphere.

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Goke Pelemo
Goke PelemoJul 4, 2023
Much Ado about Upskilling
Upskilling has become a crucial aspect of my professional development lately, especially in the rapidly evolving tech industry. The pace of change necessitates everyone, regardless of their position, to have the resources to adapt quickly to new technologies. As industries become increasingly tech-adjacent, professionals find new paths to leverage their domain expertise in technology-related roles....
Mental ModelsTeam Learning
Raffiapalm
RaffiapalmJul 3, 2023
Customer Success: Some tech companies have what’s referred to as a high‐touch model of helping their customers, and some have a low‐touch model. You need to understand what your company’s customer success strategy is, and you need to ensure that your products are aligned with that strategy. Again, if you are proposing something that would...
booksbusiness
Raffiapalm
RaffiapalmJun 8, 2023
Sales and non-sales selling are developing along a similar path — because the stable, simple, and certain conditions that favored scripts have now given way to the dynamic, complex, and unpredictable conditions that favor improvisation. Beneath the apparent chaos of improvisation is a light structure that allows it to work. Understanding that structure can help...
booksbusiness
Raffiapalm
RaffiapalmMay 12, 2023
Care — about your customers, about your employees, about your brand — with everything you’ve got. Erase any lines in the sand — don’t be afraid of what’s new or unfamiliar. Show up first to market whenever possible, early the rest of the time. Instill a culture of caring into your business by: – Being...
booksbusiness
Raffiapalm
RaffiapalmMay 9, 2023
While it is perhaps counterintuitive that Customer Success should have a close working relationship with the Product team, this is absolutely the case. Because Customer Success is highly attuned to how value is being created (or not) for the customer, having a tight feedback loop into the Product roadmap is essential. As a bare minimum,...
booksbuilding shared vision

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